Harley-Davidson of Cool Springs

This is my first road MC---had dirt bike many years ago. To me, Harley is to Motorcycle like Heinz is to kechup--there's only ONE!

I shopped 3 dealerships in a 25 mile radius. I was deal shopping at first. I homed in on a new '09 Sportster 1200 as my choice and did apples·to·apples comparisons on that model at the 3 dealerships.

I liked the people best at HD·Cool Springs from the get-go. I actually got a better price at another dealer. Same exact dollars but on an '09 with 2-lone paint and the security system. a retail value of $870 ($500 for the paint;S370 for the security system). I actually wanted all Black and the security system I felt I could live without---so I went with the folks I liked best! Glad I did - see the next paragraph.

When my bike was delivered our garage began to smell like gasoline. At first we thought it was just some spillage from jostling around in the trailer. But I eventually found a wet area bottom rear of the gas tank--VERY slow leaking-Abut troubling. Went by HDCS next morning and told Don Witt. To make a long story short, Don was ALL OVER IT!!! Sent a Sr. Tech home with me, young man nick-named Chap. Chap checked it out, then rode it back to HDCS. Within 3 hours it was back in my garage with a new gas tank!! The tank had a microscopic crack in a weld. The guys said they'd never seen it before on a new bike.

Anybody can "talk the talk"---what HOGS did is called ''walking the walk". I told Don and others at HOGS, I was going to brag on them so much, it would embarrass them!! I mean it too! My dealer gives a nice little break for a while on customizing parts and gear and clothes for new owners. They have the local HOG chapter cooking burgers and dogs and creating a happenin' atmosphere on Saturdays--it was actually one of those get- togethers that got me off the fence and seriously shopping!

EVERYONE at HDCS makes you feel like they're glad you're there---love going there-so does my wife (although I never seem to leave without something I have to have $$).

I'm now a new member of the local HOG and the vets tell me the current atmosphere and support of HOGS and of the HOG for HDCS starts with the new owner Scot Wall. I met him and spoke to him briefly---wishing HDCS all the best.-.glad I bought my bike there!!

Scott sure has put together an outstanding team of people. Treatment of customers AFTER the sale is what makes or breaks a dealership. I've NEVER been treated poorly when BUYING something--have you? It's service and attitude down the road that really matters. Keep doin' what yer doin' HDCSI...and I'll tell my friends to "skip the shopping---just call Richard Oliver at HOGS, make the best deal you can make...and RIDE"

--Chuck B.

"Hey Larry Martin, Thanks for buggin' me with all the phone calls in gettin me a 2010 FLHRC. I couldn't ask for a better sales person. I absolutely love that bike. And Ms Kerri Wall, you rock in financing! Thanks to all at Cool Springs H-D."

By: Rob Lewis

Overall Rating:

Purchase:

Sales:

Service:

N/A

Finance and Insurance:

Accessories:

N/A

I just got a new street bob and I have never been to a better Harley dealership in all the world that I've seen so far. Marsha, the sales wiz, made the effort seam easy. She had everything done before I even got there. If I need anything for my bike it will be worth the extra effort to ride an extra 50 miles to get my bike worked on or parts for it. As for Marsha I couldn't ask for a better sales person. Kick ass and take no prisoners attitude with a smile and a hand shake

By: Chase Seay

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:
Accessories:	N/A
Parts:	N/A

"Marscha in sales made the experience great. We thought she needed a haircut, but she was nice. Felt like we have known her for years even though it had been the first upon talking with her & picking out the right bike for us. 2008 Sportster 883 Thank You Cool Springs & Marscha.."

By: Jason Madison,TN

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:
Parts:	N/A

"Marscha was a great salesperson and the finance person rocks!! I came to check out bikes in hopes of saving to get my first Harley. When I got there, met up with Marscha and seen exactly what I wanted, a 08 Nightster that was already loud and broke in. I didn't think that I would get approved for something that much so I looked at older regular Sportsters. When asked what I really wanted, I said the Nightster and a few min later, Marscha said hey, which one you want and I picked out one. Without all her and the finance persons help, I wouldn't have a piece of the American Dream. So THANKX and look forward to doing alot more business with ya'll!!"

By: Toni Nashville,TN

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:	N/A
Parts:	N/A

"I carried out an Ebay purchase with David in purchasing of my new/used Harley. David made the procedure of the purchase and pick-up very simple. Thanks to him and his staff for their professionalism!"

By: Harry Charleston,WV

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:
Accessories:	N/A
Parts:	N/A

"I bought my blue streetglide from David in march and it was a great deal and David was great to deal with "

By: Bryan Ballwin,MO

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:	N/A
Parts:	N/A

"I was just passing thru on a return trip home to NC from Florida. The sales staff were very helpful with my selections and I wound up buying a rainsuit to replace an old one. Nice folks!"

By: Randy youngsville,NC

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:	N/A
Accessories:	N/A
Parts:	N/A

"I bought the bike of my dreams on my lunch hour. The folks at Cool Springs HD are the best! Thanks guys. You kick ass!! And a special thanks goes out to Richard Oliver. Thanks for all your help."

By: Sean Portland,TN

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:	N/A
Parts:	N/A

"I LIVE IN INDIANA AND RODE TO FLORIDA. I WENT TO 9 DIFFERENT HARLEY SHOPS ON THE WAY AND I MUST SAY THAT THE PEOPLE YOU HAVE WORKING IN YOUR STORE WERE THE BEST OF THE BEST. EVERYONE I TALKED TO MADE ME FEEL VERY WELCOME LIKE I WAS AT HOME. I HAD A BLAST JUST TALKING WITH YOUR EMPLOYEES. JUST WANTED TO LET SOMEONE KNOW MY THOUGHTS AND FEELINGS AND TO SAY THANK YOU. SINCERELY CRAIG TOWER"

By: CRAIG COLUMBUS,IN

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:	N/A
Accessories:
Parts:	N/A

"Ok lets se where to start at . I was shopping for a HD and let me tell ya that the staff at HD of CoolSPrings was fantastic. Shout out to Marsha for getting me back on the road again when other wouldnt help me out with a good deal. I will most definatly keep coming back to this dealer ship. I love my new 2007 883L and the ride home back to Culleoka brought back a lot of memories. Thanks again HD Cool Springs and Marsha thank you !"

By: Michael Culleoka,TN

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:
Parts:

"As a new rider I was looking for a simple starter bike, a Sportster. After checking out other H-D dealerships, Cool Springs was by far the best one. After checking out new & used bikes, I went with a new '09 Sportster 883 Low. Financing was a cinch & David put 100% into getting me on a bike that was exactly what I was looking for. When I decide to trade-up, I'm going back to Cool Springs. Thanks to the staff for all your help."

By: Sean Dickson,TN

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:
Accessories:	N/A
Parts:	N/A

"thank you h-d of cool springs love the 08 ultra. "

By: Dustin dickson,TN

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:
Accessories:	N/A
Parts:	N/A

"Richard Oliver did and outstanding job listening to what I was looking for. He showed me all my options and worked with the Finance Department to get me the deal I was looking for. At no time did I feel high pressure. I have and will again recommend Richard as a Salesman to anyone. It was worth the trip from Murfreesboro to purchase my Sportster from HD of Cool Springs. "

By: Robert Murfreesboro,TN

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:
Accessories:	N/A
Parts:	N/A

"I had dealer priced the 09 FLHX for nearly 6 months in 3 different states hoping that I could purchase the bike for less than MSRP. I had just about resolved that this would be impossible. Then I found Coolsprings HD. I emailed David in the sales dept and the journey began. What a great experience in buying a new bike, David did everything to make sure I got the Bike and price I wanted. Picking up my bike was just a very enjoyable experience. I was in and out with my bike in less than an hour, Ronnie even loaded it on my trailer. There isn't any doubt why this dealer sells so many bikes, the customer service is just awesome. I will drive the 4.5 hours to do buisness with these folks again and again."

By: Tony Nineveh,IN

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:
Accessories:	N/A
Parts:	N/A

"Hey Bunky i received my Custom Sportster in Germany - many thanks to you and HD Cool Springs - great Job "

By: Werner Rodgau / Germany,XX

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:
Parts:

"From the very beginning these guys went out of their way to get me on a motorcycle.They even stayed late after closing working with the bank to get me approved!! My credit was not the best and other dealerships were not successful in obtaining financing for me. Not Harley Davidson of Cool Springs. They were able to overcome what I had flawed in my past. I highly recommend them to everyone. "

By: Kirk Hartsville,TN

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:
Parts:

"It really does not matter what I show up for, everybody is welcoming and helpful to guarantee a pleasant experience. The products and services are good, prices too, the information provided is useful and the friendliness always top rated! It is a place you would visit, just to have a good time! And they have what you need, how convenient is that! A great place for a weekly social event to meet friends after work. "

By: Rob Nolensville,TN

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:	N/A
Accessories:
Parts:

"we are extremely happy with our anniv. ultra ! your sales staff are all outstanding david and rick took great care of us on our big day ! we have bought from the dealership here in cookeville and have never been happy with them ... you guys have all our business plus all our friends and family... keep up the awesome job we love the ride down anyway ! "

By: Larry Cookeville,TN

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:
Parts:

"I DEALT WITH DAVID FOR PROBABLY 1 MONTH BEFORE I BOUGHT MY BIKE. IM SURE I WAS A PAIN TO DEAL WITH BUT DAVID WAS GREAT. HE IS THE ONLY SALESMAN OF ANY SORT THAT I HAVE EVER DEALT WITH THAT DIDNT SEEM LIKE A FAKE.UP FRONT, GET WHAT YOU SEE KIND OF GUY. KEEP IT UP MR ELDER!!!!"

By: BILLY MCEWEN,VT

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:
Accessories:
Parts:	N/A

"I had been looking for a bike at a couple of Harley dealerships in our area and to tell you the truth as I looked it went from bad to worst. We heard about Cool Springs Harley from a couple of friends. After looking at your web page and checking out the bikes you had for sale we decided to ride up and see first hand. When we got there we noticed you not only had all the models and lots of them but all kinds of colors to choose from. From the other side of the lot I saw a red Ultra and I knew that was the bike for me. We got with your salesman ( Shaun Talbert ) who not only helped make this happen but keep us informed through the entire process. Shaun as well as your entire staff made the day a pleasure. At about 2:30 we headed back to Alabama on our new (to us) Harley. This may have been one of the few times I spent that much money and had a smile on my face. Thank you so much Cool Springs Harley. O by the way the ride home was great. "

By: Bob Hartselle,AL

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:
Accessories:	N/A
Parts:	N/A

"Marscha made the entire experience great! She was very knowledgeable and helped me find exactly what I wanted. She even made a follow up call to make sure that everything was ok and that there were no problems! The purchase process was quick and easy and the customer service that we received was 5-star in every department! We are thrilled with our purchase and are looking forward to another bike in the future. Thanks, Kelly & Dale"

By: Dale Smyrna,TN

Overall Rating:
Purchase:
Sales:
Service:	N/A
Finance and Insurance:
Accessories:
Parts:	N/A

"I am so happy with my experience with Cool Springs HD. Although we have a HD dealer here in town, I was not happy with the selection, so we started checking out other area HD dealers and was pleased with the great selection your dealership had to offer. We drove down, and two hours later we had a brand new 2008 Dyna Wide Glide. My credit is not the best, yet he was still able to get me financed as promised and with no endless waiting. Would absolutely recommend! Also, I emailed the service department and asked about the first 1000 mile service, and received an anwer right away. So even though I have to drive out of my way, all my service will be performed at this dealer. Thanks!"

By: Tracy Clarksville,TN

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:	N/A
Accessories:	N/A
Parts:	N/A

"Marscha was a great salesperson and my Experience was Outstanding!!"

By: James Stevns

Overall Rating:
Purchase:
Sales:
Service:
Finance and Insurance:	N/A
Accessories:	N/A

Sales: (866) 211-1486

Testimonials from H-D of Cool Springs Customers

Hear What Our Customers Have to Say

"Great Service and Perfect Riding Experience"

Contact Information

Hours